Would you say that your PIP or ESA assessor understood your disabilities and conditions?

A few of the many replies we have received so far to this question. There is no reason to add any comments, they speak for themselves. These are well paid assessors which, according to the DWP, are supposed to be experts in assessing chronically ill and disabled people.

You can add your assessment of your assessor here if you like.

“My assessor was an occupational therapist and I don’t think she had much idea about my complex conditions at all. She was stressed and just wanted to focus on her computer, even when asking “Why didn’t you kill yourself?””

 

“No, she didn’t even know the meaning of a lot of the words in my claim form, such as Dispmorphia, encephalopathy and varices. Would not allow elaboration. Eyes barely left the computer screen.”

 

“Absolutely not. Aside from anything else they completely ignored anything I said and outright lied on the report saying I could do things that I very clearly couldn’t. They almost wrote the opposite to every single response I gave.”

 

“The PIP assessor was not qualified to assess me as she had no mental health clinical experience or training as I was informed by welfare rights staff. Her attitude to my suicide attempts was totally lacking in compassion and understanding and was frankly inhumane. I was left traumatised and had to have additional anxiolytic medication. She put words in my mouth and did not record what I said”

 

“Nope, she did not even try to understand. I have stage 4 CKD and rheumatoid arthritis, the two are often connected. I need dialysis and my joints are painful and stiff especially in the morning, I struggle to get up, get dressed and wash, it is almost impossible some days. At times my joints swell so much I look like the elephant woman. She kept saying that people have a normal life with arthritis, but it is not my condition. My kidneys are failing that is my main problem but she ignored that.”

 

“for PIP No. I was assessed by a midwife. no comprehension of managing constant pain or complex mental health issues. ignored description and went with own belief (i walk exceptionally slowly with constant falls yet got 0 for mobility) Was constantly hurried to make snap statements to catch me out using language use to twist what I said. For ESA the assessor did state everything AND also offered to end the assessment early as he had more than enough to support my claim however the decision maker ignored it all that was overturned due to the risk to self and others clause. .”

 

“Assessor was a physio. Son was there with ADHD, Autism and ODD. Assessor had no experience of mental health issues. Just kept pushing questions on physical disabilities. Not interested in mental health impact”

 

“My assessor was fixed on computer and the set questions. He did not seem interested in me as a person.”

 

“Did not understand the impact of my different conditions had on each other . Actually lied in the report. Said I had good eye contact , knew all about my conditions and could remember everything ( I have got a really bad memory ) and even had to keep asking her to repeat the question she had just asked me as I couldn’t remember wh at she had asked. She said right in the beginning that it would be yes and no answers and all just done on the computer . I had to ask numerous times what she meant by certain questions, ( I didn’t understand d what she wanted from me .”

 

“The assessor did not understand nor did she even seem interested in trying to. She was a nurse. Some of my conditions are neurological so I don’t think she was qualified. The assessor did not listen to me. She asked questions from computer and spent most of the time reading and typing. She didn’t even notice when I stopped mid-sentence as I realised she was not listening.”

 

“no, the assessor was not expecting me at the centre as they had received my doctors letter requesting a home visit but not told me. the nurse could not say the name of my genetic condition, told me I should not be letting my mum help me so much, told me she didn’t believe me that it takes me all afternoon to prepare and cook a proper meal. she got very angry when i said i was in too much pain to sit on the examination bench and bend forwards & rang her manager when I asked to see what she was writing on the computer (it says I can in their booklet), she had written nothing of what I told her. despite being in tears in pain & asking to leave she reported I showed no signs of pain or distress.”

 

“They are not qualified in mentally health chronic pain fatigue back & hips they are also overriding what the specialists say they are discriminating them also it’s evidence for us they totally ignore the letters supplied and too busy typing and didn’t cover questions on the form we have to complete also didn’t get to explain fully explain it’s very hard too do just cause I can’t see it does not mean we are suffering when you break a wrist they can see it which I have experienced recently so cross & annoyed”

 

“They did not understand my any of my conditions. Ignored care I and other people told I needed. Wrote what they thought about My conditions not how they affected me.”

 

 

 

 

 

 

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One thought on “Would you say that your PIP or ESA assessor understood your disabilities and conditions?

  1. I got a letter saying I was ineligible for PIP because they didn’t think I looked ill enough. They never saw me panicking beforehand because my taxi to the assessment centre was delayed and never took my then forthcoming operation to reduce my risk of ovarian cancer into account.

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